What is the Emergency Ride Home Program?

It's great to ride your bike, hop on the bus, carpool, vanpool, or walk to work, but what if you have an emergency--you might be stranded! Don't worry. We'll give you a ride home--if you're a participant in the Traffic Solutions Emergency Ride Home Program.

If you use an alternative to driving alone at least once a week, you're eligible for the Traffic Solutions Emergency Ride Home Program. It's an incentive provided by Traffic Solutions to encourage you to take a bike, bus, carpool, vanpool, or walk to work--without the fear of being stranded.

It Works Like This: You Call, They Come!

Register for the Emergency Ride Home Program and if you have an emergency and need a ride home from work on a day that you used alternative transportation, call a taxi or the car rental company of your choice. Pay for your ride home (don’t forget to ask for a receipt) and submit the online reimbursement form, print out the form and mail in your form with the receipt to Traffic Solutions.  Traffic Solutions will mail a reimbursement check up to $55 per use.

Emergency Ride Home Fine Print

Any rental car charges incurred after 24 hours will not be reimbursed. Reimbursement requests without a receipt cannot be honored. Make sure you get a receipt from your transportation provider! Any inappropriate use of this program will be at the employee's expense and jeopardize future eligibility for the program.  The Emergency Ride Home Program can be used up to four times a year.

Who’s Eligible:

1. You are, if you are registered with the Traffic Solutions Online program; and
2. If you carpool, vanpool, use transit, bicycle, or walk to work at least once a week; and
3. If you have registered for the program, and 
4. If you use a commute alternative on the day the Emergency Ride Home is needed.
5. Clean Air Express passengers not able to board the last bus home in the evening because no seats are available (Traffic Solutions Online registration not required).

What trips are eligible?

Unplanned personal emergencies, such as:

1. Personal or family illness;
2. A family crisis;
3. Your carpool, vanpool, or Clean Air Express bus is unavailable for its usual schedule.

What trips are not eligible?

The following situations are not covered by the Emergency Ride Home Program:

1. Overtime (unexpected or planned);
2. Personal errands;
3. Pre-planned medical or dental appointments;
4. Business-related travel;
5. Injury on the job;
6. Regional disasters, such as earthquake or flood.